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Shipping Policy
Shipping & Delivery
Ensuring efficient and reliable delivery is our top priority.
01 / ORDER PROCESSING
Processing Time
All orders are processed and shipped within 1-2 business days.
Weekend Orders
Orders placed on weekends or holidays will begin processing on the next business day.
Delivery Time
Standard delivery times after dispatch range from 7-20 business days.
02 / SHIPPING COVERAGE
Worldwide Shipping
We ship to most countries worldwide.
Destination Restrictions
Certain destinations may be unavailable due to carrier restrictions or customs limitations.
Checkout Availability
If your country cannot be selected at checkout, we are unable to process orders to that location.
03 / SHIPPING COST
Shipping fees are calculated automatically at checkout based on your delivery address and order details.
04 / IMPORTANT REMINDERS
01 Import duties, customs fees, and local taxes may apply depending on your destination country and are the responsibility of the customer unless otherwise stated.
02 All stated delivery windows are estimated timelines only. Delays may occur due to courier backlogs, holiday shopping peaks, customs clearance holds or other events outside our control.
03 A tracking number will be sent to the email address provided at checkout once your parcel has been shipped.
05 / ORDER MODIFICATION & CANCELLATION
Payment Confirmation
↓
Before Fulfillment Process
Address edits or full order cancellation may be requested
Address edits or full order cancellation may be requested
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Order Dispatched
No address changes or cancellations can be processed
No address changes or cancellations can be processed
Once dispatched, returns must be submitted per our Return Policy.
06 / CUSTOMS & IMPORT TAXES
Customer Responsibility
Import duties, local administrative fees, customs duties, taxes, and related charges are the sole responsibility of the customer.
Not Included
These charges are not included in product prices or shipping charges.
Refused Customs Charges
If a customer refuses to pay these charges and the parcel is returned to us, any return shipping costs, customs fees, and related expenses may be deducted from the final refund amount.
Outbound shipping fees will not be refunded in such cases.
We recommend checking local customs rules in advance to understand potential import charges.
07 / TRACKING INFORMATION
Order Dispatched
↓
Tracking Link Generated
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Tracking Number Sent To Checkout Email
Tracking links are generated only after your order is dispatched.
If you cannot locate your tracking email within 24 hours after shipment, reach out to our support team promptly for assistance.
08 / LOST OR DAMAGED PARCELS
Issue
Lost or severely damaged package during transit.
Required Action
Contact our support team with clear proof within 24 business hours after delivery confirmation.
Resolution
After carrier verification, we may arrange a replacement, re-delivery, or refund.
Limitations
Subject to the limitations described in our Terms of Service.
09 / UNDELIVERABLE PARCELS
Multiple Delivery Attempts
↓
No Successful Signature Acceptance
↓
Parcel Returned To Warehouse
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Return customs and logistics costs will be deducted from refund amount.
Original outbound shipping fees may not be refundable.
Original outbound shipping fees may not be refundable.
10 / INCORRECT SHIPPING INFORMATION
Customer Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout.
Not Responsible For
We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
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