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Return Policy
Returns & Exchanges
If you determine a product is not suitable for you, please contact us promptly to process your return request.
01 / RETURN DEADLINE
Return Period
Within 14 business days from the date you receive the product, you may request a return or express dissatisfaction.
Return Condition
For any approved return request, the product must be returned with its label intact and unused.
Shipping Fees
All shipping costs incurred during this period shall be borne by you.
Accessories
For products with accessories, these accessories must be returned together with the product.
Refund
If none of the above conditions are met, we cannot process a refund or issue reimbursement for the returned item.
Refunds will only be processed after receiving and inspecting the product.
Refunds will only be processed after receiving and inspecting the product.
02 / EXCHANGE
Exchange Reason
Size, color, or other product-related issues.
Request Time
Please contact us within 14 business days.
Item Condition
Return the item in good condition.
Replacement
We will ship the replacement item within 1-2 business days after inspection.
Shipping Cost
All shipping costs incurred during this period shall be borne by you.
03 / ITEMS THAT CANNOT BE RETURNED
01 Items marked as "Final Sale" are not eligible for returns or exchanges, unless the item is defective, damaged, or otherwise required by applicable law.
02 Items requested for return outside our official return timeframe.
03 Items worn, washed, assembled, or fully opened.
04 Items without original labels.
05 Items with damaged or missing original packaging (excluding damage caused by transportation).
06 Swimsuits that are worn, used, or lack a sanitary lining and/or label.
04 / PACKAGE NOT RECEIVED
If you did not receive your package, please provide proof of non-receipt.
Package marked as delivered
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Contact us within 24 hours after the package is marked as delivered
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Provide proof of non-receipt
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After verification and confirmation,
we will arrange a replacement shipment or issue a refund.
we will arrange a replacement shipment or issue a refund.
05 / DEFECTIVE OR INCORRECT ITEMS
Issue Type
Defects, poor quality, or other product discrepancies.
Shipping Cost
We will cover shipping costs for approved returns or refunds.
Request Deadline
The request must be submitted within 30 business days of receipt.
06 / UNAUTHORIZED RETURNS
Approval Required
Returns must be approved by our customer service team before being shipped back.
Unauthorized Packages
Any package returned without prior authorization may be refused or returned to the sender at the customer's expense.
Responsibility
We are not responsible for any loss, damage, or additional shipping costs incurred for unauthorized returns.
07 / PROCESSING TIME
Returned item received at warehouse
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Product inspection completed
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Refund processed within
3-5 business days
3-5 business days
The actual arrival time of funds depends on your local bank’s processing schedule.
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